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Enterprise Information Portals and Knowledge Management by Joseph M. Firestone
(Paperback - October 2002). Lucid, indepth, and powerfully insightful work that summarizes and
synthesizes enterprise data management structures and posits enterprise
information portals as a logical evolution. This is a rich and detailed book,
with many acronyms, careful definitions, and complex diagrams which to my mind are worth
the effort of exploring. |
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Community Building on the Web : Secret Strategies for Successful Online
Communities Good ideas for structuring and managing online
communities. |
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Word of Mouse
Powerful methods for using the knowledge customers provide to
suggestively improve their opportunities. If paperback isn't available,
hardback is. |
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Cultivating Communities of Practice
Seminal work on Communities of Practice and a strong overview of
knowledge sharing strategies. |
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If Only We Knew What We Know
A really good introduction to models of knowledge transfer processes
with examples and a model. |
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The
Springboard: How Storytelling Ignites Action in Knowledge-Era Organizations
by Stephen Denning
(Paperback)
How to change group culture and dynamics by eliciting stories. |
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Working Knowledge
My favorite section of this book includes descriptions of knowledge
markets and how knowledge exchange can be nurtured and barriers
overcome. |
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Common Knowledge
This book includes a framework describing knowledge transfer modes
(described as serial, near, far, strategic, and expert transfer of
knowledge), which has often helped target appropriate solutions. |
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